Services

Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry.

Business Process Outsourcing (BPO) is one of the strategic tools used today by organizations worldwide to increase their efficiency and effectiveness and thereby become more competitive in their marketplaces.
Organizations have renewed their interests to focus on their core-competencies while outsourcing the non-core operations to BPO firms who offer specialized process strengths and economies of scale in those areas.
With the significant advances in technology and reduction in trans-continental communication costs, Offshore Outsourcing is making its impact felt across industries helping organizations retain flexibility and scalability required to adapt to changing needs by providing them a global talent pool while bringing in significant value to improve the organization's bottomlines.
At NetSource we have successfully amalgamated two paradigms - BPO & Offshore Outsourcing, adding value and delivering the true meaning of having an Extended Enterprise for our clients

Few of the motivation factors as to why BPO is gaining ground are:
• Factor Cost Advantage
• Economy of Scale
• Business Risk Mitigation
• Superior Competency
• Utilization Improvement
Improvement in cost, quality and productivity, turn around time etc. has encouraged customers to rapidly scale up their offshore operations. It is no longer seen as a one-time cost reduction or process improvement but customers are demanding year to year improvements in process metrics.
NetSourceBPO offers a unique offshore solution delivery model, is being rated among the best employers to work for (Hewitt Survey) in India, has proven ability to scale, world class infrastructure and is a place where Quality is WOW! (a way of working).

We have developed extensive capability in deploying and running offshore call center and back office services. Our process expertise is reflected from various productized applications we have developed. The applications increase the productivity and quality of services and have extensive business intelligence capabilities.
Our "Solution Delivery" approach addresses issues associated with "Consistency" in customer experience as well as solution for measuring and acting on the Customer Satisfaction Survey results based on Fact based analyses. Our solutions are not only cost-effective but also have well defined methodologies and processes for providing better productivity and quality. Our existing clients are already experiencing the advantages of our approach.
Our success to date stems from our approach whereby our Account Management team works in close coordination with our offshore operations team to facilitate seamless communication and consistency between the Proposal, Implementation, Deployment and ongoing operation. This approach assures immediate access to key personnel on both the continents despite the time differences, thus facilitating NetSourceBPO 's ability to respond immediately to change requests and market influencers affecting business.

Advantages of NetSourceBPO:

NetSource BPO provides a broad range of services from customer relationship management, back office transaction processing to industry specific solutions. The key element of services delivery is an integrated approach towards providing increasing value over the entire course of our client relationships. This involves a phased approach towards process standardization, process optimization and process re-engineering. For example, by outsourcing finance & accounts to us, we helped a leader in mobile data communications consolidate the finance and accounting process, standardize policies and procedures and improve turnaround time for activities.

Outsourcing

Outsourcing can be defined as the strategic use of outside resources to perform business functions traditionally managed by internal staff. Using an outsource company will help reduce costs and gain efficiencies by leveraging the talent, technology and expertise of third party vendors.

No matter what industry, every company has non-core functions that take resources and focus away from core strategic goals. That's where NetSource business process outsourcing can make the biggest impact. NetSource Business Process Outsourcing (BPO) services can integrate the people, processes and technologies you need to provide a complete solution, resulting in maximum efficiencies and improving the competitive agility of your company

Clients can derive the greatest benefits by outsourcing an entire business process rather than a single task or two within a process. Scope for process improvements and long term cost savings are enhanced when end-end processes are outsourced instead of discrete tasks due to the interdependencies of the specific tasks and the ability to rethink how the process can be reengineered for optimum gain. With a view to provide an integrated process solution, NetSource has developed capabilities and expertise for managing processes end-to-end across a broad spectrum of processes.

NetSource offer expert off-site accounting solutions and by outsourcing part or all of your accounting function you can get on with what you do best. Our service incorporates the complete range of accounting, legal and taxation functions and as a client you will be able to utilise a huge base of skills and services which are as flexible or continuous as you need them to be.

Why OutSource From NetSource

NetSource offers Business Process Outsourcing solutions to global clients by leveraging process, domain and people management expertise. At NetSource, we have proven expertise in delivering exceptional bottom-line impact to our clients through well trained and highly qualified professionals located in India. At NetSource we have built our organization around managing risk for our clients through a scalable, cost-effective and predictable delivery platform.

NetSource offers the best Extended Enterprise value for Offshore & BPO service outsourcing. Our experience to adapt to the fast changing needs of our customer markets, by amalgamating flexibility with scalability and providing them a global talent pool, adds significant value in improving organization bottomlines.
Outsourcing can be defined as the strategic use of outside resources to perform business functions traditionally managed by internal staff. Using an outsource company will help reduce costs and gain efficiencies by leveraging the talent, technology and expertise of third party vendors.
Common Business Functions for Outsource